Shipping & Returns
Purchases
All prices shown are in US Dollars. Local taxes are charged where appropriate.
Shipping
UKUSCAdoggie offers $5.95 flat rate shipping within the contiguous United States, and competitive rates for international orders.
We make every effort to use the quickest and most cost effective shipping and handling options. Please let us know if you require expedited shipping. A charge will apply.
Remote Locations
If you live in a remote location, please contact us for more information.
Shipping of Heavy Items
Please note that shipping of heavier items my incur an additional shipping charge. If this is the case, we will notify you before an order is shipped.
Please email us at info@ukuscadoggie.com with any questions regarding our shipping policy.
Returns
Customer satisfaction is extremely important to UKUSCAdoggie. If a product does not meet your expectations, you can return it to us within 30 days for either an exchange or a refund.
For an item to qualify for a return, it must be returned in its original condition, including the original packaging, containers, documentation, and accessories. Please do not send your purchase back to the manufacturer.
We encourage you to follow any measurement guidelines provided as accurately as possible and if you have specific concerns with regarding to sizing, please contact us prior to placing your order. UKUSCAdoggie reserves the right to determine if a product was used or not.
If you would like to exchange or return an item, please email us at info@ukuscadoggie.com to let us know. We will then send you an email with instructions on how to return the item to us.
When returning a product, we recommend using USPS to ensure proper tracking. The customer is responsible for all shipping and packaging costs related to the exchange or return of an item unless the item is defective. We are not responsible for lost or misdirected items. Shipping costs are not refundable.
Refunds
Once your return is received and inspected, we will send you a confirmation email. If approved, the refund will be credited to the original method of payment.
Defective Products
If a product is defective when you receive it, please contact us immediately and we will replace the product at no extra charge.
Beds and Clothing
Due to health reasons, we cannot accept returns on these items unless unopened in the original packaging.
Treats, Food, and Unpackaged Toys
Unfortunately these items cannot be returned due to issues of health and safety.
Custom Products
Unfortunately we are not able to accept returns on custom products. Please contact us if you have any questions regarding these items.
Sale Items
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
Cancelling Placed Orders
Should you need to cancel an order after it has been placed, but before it has been processed, please contact us by email at info@ukuscadoggie.com within 24 hours of placing the order. Once an order has been processed and shipped, we cannot cancel it.
Privacy Policy
Our Privacy Policy can be viewed at the foot of our Checkout Page.
Terms of Service
Our Terms of Service can be viewed at the foot of our Checkout Page.
Website Disclaimer
We make every effort to ensure accuracy of this website, but occasionally errors might occur. UKUSCAdoggie reserves the right to correct any mistakes.
Our aim at UKUSCAdoggie is to make sure that both you and your dog or cat are completely satisfied. Please let us know if you can think of anything that we could do to improve your UKUSCAdoggie experience!
